Privacy Policy

At Flood Damage Restoration Experts, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect both personal and non-personal information to provide you with the best service experience.

a. Personal Information:

Information you provide directly when:

• Filling out forms on our website (e.g., contact forms).
• Contacting us via email, phone, or live chat.
• Subscribing to our newsletters or updates.

Examples of personal information include:

• Name
• Email address
• Phone number
• Physical address

b. Non-Personal Information:

Automatically collected data includes:

• IP address
• Browser type and version
• Device type
• Pages viewed, and the time spent on the site

2. How We Use Your Information

We use the information collected to:

• Provide and improve our services.
• Respond to inquiries or service requests.
• Process transactions and send confirmations.
• Enhance user experience through analytics.
• Communicate updates, promotions, or important notices.

3. Information Sharing and Disclosure

We value your trust and will not sell, rent, or share your personal information with third parties except in the following scenarios:

• Service Providers: We may share your data with trusted partners who assist in providing our services (e.g., payment processors or marketing agencies).
• Legal Requirements: We may disclose information to comply with legal obligations or protect the rights and safety of our company, clients, or others.

4. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no online data transmission or storage system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, track website performance, and gather analytics. Cookies help us:

• Recognize returning users.
• Tailor content to your preferences.
• Measure and improve website functionality.

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any linked websites you visit.

7. Your Rights and Choices

You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Update Your Data: Request corrections to inaccurate or incomplete information.
• Delete Your Data: Request deletion of your personal data, subject to legal and operational requirements.
• Opt-Out: Unsubscribe from our communications or opt-out of certain data processing activities.

To exercise these rights, contact us using the information below.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected, we will delete it promptly.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this page periodically to stay informed. The “Last Updated” date at the top indicates the latest revision.